Frequently asked questions

WHAT HAPPENS AFTER I SUBMIT MY ORDER VIA YOUR WEBSITE?


Once the order is submitted, the process of a credit card authorization will be taking place for the full amount. The authorization will check on the validity of your credit card and if the fund balance is sufficient for completing the online order transaction. Assuming that your fund balance is sufficient, the full bill amount of your order will be held and deducted from your credit/debit card balance. This process of holding and deducting of the fund does not mean the funds are automatically transferred to us (the merchant_ until we capture the specific transaction from our end. Once we confirm the transaction from our end, they are then transferred to our account balance (the merchants account). We try to capture the transaction and ship the orders within a 7 day period. However, there are instances where the piece you select takes longer to be produced and therefore may possibly not ship for 2-3 weeks from the date you place your order.




HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?


Our main aim is to deliver your orders as quickly as possible, however there could be instances where certain pieces take longer up to 2-3 weeks to be delivered to you.

In special instances where you require your piece by a certain date or would need to speed up shipping, please make sure to put that in the comments section, or you could even email us at info@giftsofthemermaid.com. We are always working towards accommodating our customers’ requests the best we can we would also like to mention our appreciation towards your patience and understanding.




ARE THE PICTURES ONLINE TO SCALE?


No they aren’t. The images aren’t necessarily up to scale even though we do make the best effort to get them as close to the actual size as we can. However, our product descriptions include the dimensions for your ease. If you do have any questions regarding the size of a particular piece, please do not hesitate to contact us at info@giftsofthemermaid.com and we will be glad to assist you with the answers for your questions.prazer trabalhar contigo!




HOW DO I CARE FOR MY JEWELRY?


Beautiful jewelry is fun and exciting to wear but it is also necessary to take care of them. It’s quite easy to take care of sterling silver jewelry, just need to follow these quick and easy steps.

  • Dry silver is happy silver. Its best to not wear your jewelry when showering or getting into a pool.
  • Store your jewelry individually in air tight bags, leaving your silver jewelry all together can cause the pieces to tarnish.
  • And also know when to take off your jewelry. Make an effort to leave your jewelry off during housework, exercising, outside chores such as gardening and in hot places.





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